At Appliance Village, we aim to provide the best service possible. This includes providing free shipping on majority of our appliances to most of the Mainland UK.
We aim to dispatch all orders received by 3 p.m. the same working day. Please contact our offices should you require any further assistance or advice.
The delivery company used will depend on the products purchased.
Small Domestic Appliances (SDA)
For small appliances such as vacuum cleaners, microwaves, hobs, kettles, toaster, mini fridge freezers ect we offer a Next working day delivery service between 8 a.m. and 6 p.m. for orders placed before 3 p.m. on most of our products.
The courier will contact the customer on the day of the delivery with a 1-hour delivery window along with the tracking number for the order. The local courier depot can then be contacted on the day of delivery to acquire any further information regarding the delivery.
As a general rule, deliveries must be signed for by the customer. However, if we are advised of any special delivery instructions at the time of the sale (e.g. leave the delivery in a safe place or with a neighbour) and a note can be left on the door for the delivery driver, they can follow these instructions.
Please note that we are only able to advise our couriers on the instructions, but we are not able to guarantee they will be followed. If the item is left with a neighbour/in a safe place as per customer’s instructions, we cannot be held responsible for any loss or damage of goods.
Next working day delivery may be affected by the delivery address (see below), traffic and weather conditions.
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote.
Channel Islands, Isle of Man, Scottish Highlands/Islands, Northern Ireland, Isle of White, Scilly Isles.
Large Domestic Appliances (LDA)
For large appliances such as washing machines, dishwashers, fridge freezers, cookers, ovens, TV’s ect we offer a personalised 2-Man delivery service who operate on a 48-hour delivery between 7 a.m. and 7 p.m.
In order to organise these deliveries, we require the correct contact number and email address for the customer to be provided at the time of the sale. This is to ensure that we are able to personally organise a suitable delivery date with the customer.
Once a suitable date has been confirmed, the courier will contact the customer with a 2-hour delivery window the night before the delivery as well as a call within the hour of delivery on the day.
Upon arrival, the 2-Man Service Team will carefully take your item into your home (Room of Choice), unpack and take away all packaging.
Please make sure the product is checked upon delivery and if there are any visible faults or damages please refuse the delivery and contact us so we can resolve any issues.
Please be advised somebody must be at the delivery address in order to sign for the goods. Failed deliveries will incur a of charge of £49.95 this includes redelivery.
For customers who are unable to receive a delivery on weekdays we do offer a Saturday delivery at an additional charge of £19.99.
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote or refer to the below information.
Deliveries to the below postcodes carry an additional charge and are carried out within 5 working days:
AB10-56, DD8-11, IV1-36 & 63, PA21-40, PH18-40 & 49-50, KW1-14, BT
Deliveries to the below postcodes carry an additional charge and are carried out within 10 working days:
IV40-56, PA20 & 41-80, PH41-44, HS, KA27-28, KW15-17, ZE, IM, JE, GY, EIRE.
Deliveries to the below postcodes do not carry an additional charge but are carried out within 5 working days:
PO30+, PH8-18, DG, TD, TR21-25
Deliveries to the below postcodes do not carry an additional charge but are carried out within 3 working days:
LL20-78, HR3-9, LD1-8, SA19-48, SY4-25, PL10-35, TR1-20 & 26-7
Returns and Cancellations
If you change your mind after placing an order, you can cancel at any time before the goods are despatched, regardless of the reason, without any cancellation fees.
If you are not entirely happy with your purchase or no longer require the product, you can return it to us within 30 days of purchase date.
We do require for the product to be in an “as new” condition which means it has to be returned in good condition, including the original, undamaged packaging along with all of the contents.
Should you wish to return a product we would ask you to contact us via email firstname.lastname@example.org so we can provide you with the return address and instructions.
Once the return of an item has been confirmed with us, it has to be completed within 14 days.
If it arrives any later, we will not be able to issue a refund.
To speed up the identification of your return, we require your full name and order number to be clearly highlighted on the outside of the packaging, in such a way, that it does not damage the original product or the packaging.
Products returned without this information will require identification which can add further time and delays in processing the returns and refunds.
You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product. You are responsible for the cost of sending back the goods.
We recommend that goods should be inspected prior to the return and sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
If you do not use insurance and the goods are damaged or lost, you are fully liable for the cost of the goods. If the product is damaged in return transit, if insured, you will be able to put in a claim for reimbursement through the carrier.
We can provide any images or information that you require to process your claim.
Providing that the product is received back in perfect re-saleable condition and in its original packaging we will be able to issue a refund.
If the goods are returned damaged or missing any of the supplied equipment, manuals and accessories or the original packaging, the return will no longer be eligible for a refund.
We cannot stress enough how important it is to check your order on delivery. Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, if any damage is noticed at the point of delivery the order can be refused and returned with the driver.
For large items delivered by a 2-man carrier service, you can ask the driver(s) to help you unpackage the goods and wait whilst you check them.
Please do take advantage of this service so any defects can be reported immediately, and the goods taken away and exchanged for a quick resolution.
Whilst we understand that you may not want to open and test your item as soon as it arrives, it is very important that you report any issues as soon as possible, preferably on the day of delivery.
However, if this isn’t possible, we consider it reasonable to check your items within 3 days of delivery.
If you do not intend to use your goods immediately, please open and inspect them before storing. We are unable to accept any damage requests reported outside 30 days of purchase date.
Please do not install the appliance should there be any visible damage/fault without liaising with one of our agents beforehand.
We also advise that you do not organise fitters until the order has been delivered in case any issues arise with the order.
To report a damage after delivery, we would require you to send us an email to email@example.com stating your order number, purchase date and your full name as well as include any images of the damage to the product and/or packaging so we can deal with the matter as quickly and efficiently as possible.
On rare occasions products may develop a fault. Our policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimize the time you are without a functioning appliance.
The policy for dealing with faulty items differs depending on the product type and when the fault developed.
Depending on the above-mentioned circumstances we will aim to either repair or replace the appliance.
If the aforementioned is not viable a refund would be offered.
We will offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.
To report a fault with a product, please send an email to firstname.lastname@example.org stating your full name, date of purchase, order number, the product code, serial number and a description of the problem in order for us to deal with your enquiry quickly and efficiently.